Problem with Cloud Sync following latest update

kenC75

Diarium version: 2.8.18.0
OS + version: Windows 11 v21H2 (Build 22000.376)

Diarium was working perfectly on both of my computers until the Microsoft Store installed the latest update (v2.8.18.0).
After the update, Diarium crashed, on both computers, immediately after opening.
This was cured by uninstalling the app, rebooting and re-installing from the Store.

Although this cured the program crashes, there were problems with Cloud Sync when using Dropbox. Dropbox repeatedly requested authorisation. I "Reset login credentials" several times but this did not fix the issue.

I then switched to OneDrive for Cloud Sync and this worked perfectly!
I am happy to continue using OneDrive but thought that you might wish to investigate further.
Note that I use two factor authentication on both accounts (codes from Google Authenticator).

timo

There indeed seems to be a problem related to the Dropbox sync.
Thanks for reporting - will investigate!

timo

I am uploading 2.8.19 and I hope it to be available soon.
For Windows, you might need to do a manual search for updates (just as you did with v2.8.18) because I am slowly rolling out updates.
Please let me know if that update fixes the problem - thanks!

kenC75

timo Thanks for the prompt response. I have downloaded v2.8.19.0 from the Microsoft Store and can confirm that Cloud Sync now operates correctly using Dropbox.

FYI - I performed some extra steps to ensure a "clean" install of the new version. These were probably unnecessary but I list them in case someone else encounters a problem:

Backed up my database then uninstalled Diarium from both computers and rebooted them.
In Dropbox, deleted the complete "Diarium" subdirectory from the "Apps" directory.
In Dropbox Settings, deleted Diarium from the list of "Connected apps".
Downloaded Diarium v2.8.19.0 to my main computer and Imported the database backup.
Configured the app for Cloud sync with Dropbox.
Downloaded Diarium v2.8.19.0 to my secondary compuuter .
Configured the app for Cloud sync with Dropbox - the database downloaded as expected.

timo

Glad it works now!

tanz

Hi there,

The sync works fine on my computer, but it doesn't work on my phone (Samsung Gallergy S9+). I downloaded Diarium for the first time about a week or so ago and have never been able to make it work.

In Diarium, when I click Sync on my phone, and then chose Dropbox, the app opens the browser with search results for a dropbox auth:

I thought perhaps i have to load the synced diary from Dropbox into the app on the phone, so i went into Dropbox on the phone and clicked on the v4_database file in the Diarium folder. It opened ....Zoom.... huh:

Thanks @kenC75 for the steps, i went through them top to bottom but am having the same results as described above.

tanz

Woah, i'm sorry the images came out so enormous; i don't know code well enough to make them smaller. 😐

timo

That's actually a bug of your browser, not opening the login screen properly. Please try to use Chrome or another popular browser and set it as a default browser. You can revert it after logging in to Dropbox.

tanz

Ah, that worked, thank you! 🙂 We're off to the races!

alee

I have the 2.8.20.0 version and my cloud is not uploading? I've been using OneDrive but since that hasn't been working for a few days now I switched to Google Drive and the app is still not uploading my entries. Also, it doesn't save my entries sometimes, I'm afraid I'll lose my entries while using the app!! Help!

timo

Please explain the problems in much more details. I cannot find the causes of problems with vague explanations.
What exactly happens when you click the sync button after you made a change to your journal?
How can I reproduce journal entries not saving?

alee

When I click to sinc on my windows laptop, an error pops up. Unfortunately, I cannot send a screenshot but I can explain that this error says, "Error while syncing diary" and then it lists the possible reasons in an unstable internet connection, usage of a vpn, insufficient Cloud storage space or a temporary problem or unavailability of Cloud server. This pop-up has an option to cancel or a "Mail developer" button, but if I click that it opens a web page that does not lead anywhere.
None of these apply since I've tried two different cloud servers and it's still not working on my laptop. I have the app installed on my phone too, and the entries I've been creating on there are uploading fine to my cloud. On my laptop, I am not using a vpn and my internet is stable.

I made an entry today and wrote things on there and I came back to that entry later to update more. I discovered the app did not save the latest update on my entry, but it chose to save what I had started earlier. The day before, I had written a whole entry that did not save either.

timo

When the "Mail developer" button doesn't work, then you don't have a mail app configured correctly that handles the "mailto:" protocol. Please check your device settings to set a default mail app. Without that error log in the mail, I am unable to help.
What device are you working on where the entries seem to not save? How do you leave the entry page when you're done writing an entry?